Shipping & Returns

All sales are final

We do not accept returns or issue refunds for change of mind. That includes ordering the wrong size, deciding you would rather have a different colour, finding you already own something similar, or a dog that simply wants nothing to do with the thing you bought it.

We know that is stricter than most stores. It is a deliberate trade: our products ship directly from the supplier that stocks them, and there is no warehouse for an unwanted item to come back to. Keeping that cost out of the business is part of how the training library stays free.

So please measure your dog before ordering. Every harness, coat, and collar page lists the girth or size range it fits. Sizing is the single most common reason someone wants to send something back, and it is the one thing five minutes with a tape measure prevents.

What is not covered by that

A final-sale policy does not remove your rights when we get it wrong, and we would not want it to. Contact us and we will replace or refund, at your choice, if:

• the item arrives damaged or faulty;
• the item is materially different from how it is described on this site — the wrong product, the wrong size, or missing parts;
• the order never arrives, or is confirmed lost in transit;
• we cannot ship within the window quoted at checkout and you would rather not keep waiting.

Tell us within 14 days of delivery — or of the date delivery was due, if nothing turned up. Email hello@petxo.com with your order reference and a photo if something is damaged. You will not usually need to send the item back; for lower-value goods the return shipping costs more than the item, so we would rather just put it right.

Shipping

Free US shipping over $75. Orders are filled by our suppliers in the US and EU, so an order containing items from more than one supplier will arrive in more than one parcel, on different days. That is normal and does not mean anything is missing.

Every product page carries its own delivery window and the region it ships from. Those ranges differ a lot between suppliers — worth a look before ordering if you need something by a particular date. Windows are estimates in business days, and start when the supplier hands the parcel to the carrier rather than when you place the order.

We currently ship within the United States only. Delivery addresses cannot be changed once an order reaches the supplier.

Cancelling an order

If you contact us before the supplier has dispatched your order, we will cancel it and refund you in full. Once it has been dispatched, the final-sale terms above apply. Orders usually leave the supplier within one to four business days, so it is worth emailing quickly if you have changed your mind.

Who you are buying from

Pet XO is operated by [add legal entity name in lib/site.ts], at [add registered business address in lib/site.ts].

Last updated August 2026. Questions about any of this: hello@petxo.com.